Services » Call Center » Outbound


Strengthen your Customer Relationship

A Proactive communication with your customer increases customer satisfaction and create brand loyalty. Be proactive with your customers and follow up on a service, on a customer complaint, or notify customer with new products, or a new service policy. 

Acquire and Retain Customers

To acquire and retain high-value customers is a challenge for all businesses. To be successful, you need to keep your company positioned top-of-mind with your customers and prospects to maintain and build brand equity and customer loyalty. In a marketplace saturated with competitors, achieving a cost-effective edge can be a challenge.

An outsourced outbound direct-marketing campaign is a cost-effective method to supplement your existing sales and direct marketing efforts and grow your customer base. Outbound contacts greatly increase the response rate of stand-alone, direct mail campaigns in both consumer and business-to-business markets. 

Different Outbound Services

        • Marketing Surveys / Marketing Research

Conducting satisfaction surveys and market research surveys over the phone, using a well-designed questionnaire. 

       • Appointment Scheduling  

Calling customer to schedule necessary appointments, whether for payment collection, product delivery, or other visits. 

       • New Product Introductions

Informing customer with newly launched product/service and educating them on their benefits. 

       • Lead Generation

Matching consumer interest with your products portfolio to generate leads for your marketing activities.  

       • Maintenance Agreements

Keeping your customers updated on your service’s maintenance and repairs. 

       • Telesales / Telemarketing

Selling and marketing your products to your target audience, enhancing customer awareness on your products functionalities, benefits and prices. 

        Customer Service Surveys

Collecting feedback on customer services activities to maintain the quality of service and customer satisfaction. 

        Employee Satisfaction Surveys

Taking feedback from your employees about work environment and benefits to increase employee satisfaction and loyalty.