Strengthen your Customer Relationship
A Proactive communication with your customer increases customer satisfaction and create brand loyalty. Be proactive with your customers and follow up on a service, on a customer complaint, or notify customer with new products, or a new service policy.
Acquire and Retain Customers
To acquire and retain high-value customers is a challenge for all businesses. To be successful, you need to keep your company positioned top-of-mind with your customers and prospects to maintain and build brand equity and customer loyalty. In a marketplace saturated with competitors, achieving a cost-effective edge can be a challenge.
An outsourced outbound direct-marketing campaign is a cost-effective method to supplement your existing sales and direct marketing efforts and grow your customer base. Outbound contacts greatly increase the response rate of stand-alone, direct mail campaigns in both consumer and business-to-business markets.
Different Outbound Services
• Marketing Surveys / Marketing Research
Conducting satisfaction surveys and market research surveys over the phone, using a well-designed questionnaire.
• Appointment Scheduling
Calling customer to schedule necessary appointments, whether for payment collection, product delivery, or other visits.
• New Product Introductions
Informing customer with newly launched product/service and educating them on their benefits.
• Lead Generation
Matching consumer interest with your products portfolio to generate leads for your marketing activities.
• Maintenance Agreements
Keeping your customers updated on your service’s maintenance and repairs.
• Telesales / Telemarketing
Selling and marketing your products to your target audience, enhancing customer awareness on your products functionalities, benefits and prices.
• Customer Service Surveys
Collecting feedback on customer services activities to maintain the quality of service and customer satisfaction.
• Employee Satisfaction Surveys
Taking feedback from your employees about work environment and benefits to increase employee satisfaction and loyalty.