Single Point of Contact to your Customer
Provides a single point of contact offering various forms of support and offers a comprehensive inbound solution that supports all customer service needs.
Handling any Number of Calls
Handling unexpected or higher-than-average calls which creates an opportunity for the customers’ business to build a stronger relationship with customers and exceed sales target with high quality customer service at a competitive price..
Different Inbound Services
Provides several services orders, requests for catalogs, service setups, order processing, account inquire, product inquiries via phone, web, fax, mail, customer service , after sales support, sales lead qualification, advertising campaign support, reservations, handling complaints and information requests.
We handle the following services:
• Customer Service and After Sales Support
Assisting your customers through and after purchase by providing more information about your products and services and through after-sales follow ups and technical support.
• Sales Lead Qualifications
Qualifying your leads so you can effectively direct your sales activities towards true prospects.
• Order Processing
Managing and fulfilling your customer’s orders starting from the order receipt to order delivery.
• Advertising Campaign Support
Launching your advertising campaign on your IVR and directing customers to the right channel to know more.
Helping your customer make reservations and bookings by phone.
• Complaint Handling
Dealing with customer complaints effectively and taking the required measurements to resolve their issues.
• Information Requests
Providing your customer with required information on your company and educating them on your products and services.